I see design as a way to solve problems and simplify experiences for users.
Hi! I’m Germaine, a product designer working at the intersection of healthcare and technology.
I design digital systems that untangle complexity and support care where it happens. With experience in service design, enterprise tools, and workflow optimisation, I build products that help care teams work more efficiently and improve the experience for those delivering or receiving public healthcare and social support.
I began my journey at SHP, improving care delivery across touchpoints through service transformation projects. I mapped patient and staff journeys, uncovered operational pain points , and co-designed workflow improvements with frontline and cross-functional teams.
My Journey
SingHealth Polyclinics
Ministry of Health
At MOH, I moved upstream to shape national strategies and policies in the mental health and dementia space. This gave me a systems level view of how high-level decisions impact the everyday experiences of patients, caregivers, and providers on the ground.
Open Government Products
Now at OGP, I bring both operational and policy perspectives into product design. I co-create solutions with the people behind public health and social care, translating insights into product direction and building tools that address the day-to-day challenges of frontline work.
Why I Design
My journey has given me a front-row seat to how large systems can burden users with unnecessary complexity. I believe good design isn’t just about aesthetics; it’s about problem solving, making sense of complexity, and creating space for care to happen.
I’m driven to bridge the gap between complexity and clarity by designing solutions that help people feel more confident, more supported, and a little less lost in the systems they rely on.
What I do...
I build relationships and involve users early to make sure we’re solving the right problems, the right way.
Talking to Users
Digging for Insights
I analyse both qualitative and quantitative data to uncover patterns and inform design decisions.
Designing in Figma
From wireframes to high-fidelity mockups, I spend a lot of time bringing ideas to life visually.
Syncing with Engineers
I work hand-in-hand with developers to turn designs into real, working experiences.
Tinkering with Tools
I unwind by experimenting with Lottie, Spline, Framer (and many more) to stay curious and expand my creative toolbox.
Learning to Speak Dev
I’ve been learning HTML, CSS, JavaScript, React, and SQL to better bridge design and development, and work more effectively within the product team.
At work
For fun & growth
